Adding Users
To Add an Account, click the cogwheel (Arrow 1) and then click Accounts (Arrow 2). Then go to New Account at the bottom of the list and enter the Account user’s email (Arrow 3). The email should be one that is associated with any support ticket(s) the user may submit. Enter a Group (if applicable) to which the user should be added (Arrow 4).
Once the user has successfully registered their email with Equidox, a green Yes will appear under the Registered column (Arrow 5).
Administrator accounts
Choose whether or not the Account is an Administrator by checking the Administrator box (Arrow 7 ).
Google Authentication
If the organization uses Google authentication, select the checkbox labeled Google Account (Arrow 6). An email will be sent to the new user at the email address provided (screenshot below). Click the Create button(Arrow 9).
Resetting Passwords
To reset a user’s password, click the blue Password button (Arrow 8) and set a temporary password to the user Account. Instruct the user to change their password on their next login.
The below screenshot shows an example of the Equidox email invitation a user will receive to be able to log in to Equidox.